Effective date: [EFFECTIVE DATE]
Where we ship
We currently ship to [SUPPORTED COUNTRIES]. Some products may be restricted by destination, carrier, insurance limits, or manufacturer requirements. Customers are responsible for providing a complete, accurate, and deliverable address.
Processing times
In-stock merchandise generally leaves our facility within [SHIPPING PROCESSING WINDOW] business days after payment clears. Weekends and holidays are not business days. Custom, engraved, sized, commissioned, preorder, and made-to-order items require additional production time, generally [MADE-TO-ORDER WINDOW], as stated on the product page or quotation.
Shipping estimates
Delivery estimates shown at checkout begin after processing and are estimates, not guarantees. Carrier delays, severe weather, high-volume periods, customs, address problems, and other events outside our control may affect delivery. If we cannot ship within the time promised—or, when no time was stated, within the period required by applicable law—we will provide notice and any cancellation or refund options required by law.
Rates, tracking, and delivery
Shipping charges are calculated at checkout or included in a written custom quote. When tracking is available, we will send it to the email associated with the order. Risk of loss transfers as permitted by applicable law. If tracking shows delivery but you cannot locate the package, check with household members, neighbors, the carrier, and your local delivery office, then contact us promptly at [CONTACT EMAIL].
Damaged, missing, or incorrect shipments
Inspect your order promptly. Contact [CONTACT EMAIL] within [NUMBER] days of delivery if an item arrives damaged, incomplete, or incorrect. Include your order number, a description, and clear photographs of the product and packaging. Keep all packaging until the claim is resolved.
International orders
For international shipments, the recipient is responsible for import duties, taxes, brokerage charges, and local compliance unless checkout expressly states otherwise. Customs delays are outside our control. Refused international shipments may be refunded after return, less unrecoverable shipping, duties, fees, and damage, to the extent permitted by law.
Address changes and returned packages
Contact us immediately if an address is incorrect. We cannot promise changes after processing begins. Customers may be responsible for reshipping costs when a package is returned because of an incorrect address, refusal, or failure to collect it, except where the return results from our error.
Contact
[CONTACT EMAIL]
[PHONE NUMBER, OPTIONAL]